FAQ - Frequently Asked Questions

What is the difference between your regular and discounted systems ?
Our discounted systems use a refurbished Dell computer to help make those systems more affordable.
All of the other components in the discounted systems are brand new. The software and functionality is exactly the same in both the regular and discounted systems.

What kind of financing do you offer ?
We offer financing using Paypal's "Bill me later" service. If "Bill me later" does not show up automatically as a checkout option when you try to pay, you may need to first sign up for a Paypal account. If you choose "Bill me later" their system will do a quick credit check based on 2 simple questions. Your credit will determine how much of the total purchase they will finance. Approval or non-approval is almost instant. The payment plans available will also depend on your credit.

Why should I not get one of those $50 POS systems I see advertised everywhere ?
There are a few big issues with those $50 systems, first, you must swap to that companies credit card processor, you can not ever use your own processor. These systems also tend to have inferior specs and equipment. The software also tends to be a crippled version of a much more expensive package. There are also often lots of hidden fees and recurring costs that are not imediately disclosed.

Can I keep my current merchant processor for credit cards ?
Yes, all of our systems allow you to keep your current processor using any existing credit card machine you may have. If you want to use the integrated credit card system you usually do have to change processors. Different software packages have different choices available for merchant processors. But you can always use any existing credit card machine you may have.

What is the difference between the All in one systems versus the regular systems ?
The all in one systems have the computers built into their frame, thus saving a lot of space. Not all locations have room to put a computer tower under a counter. If space is very limited and you need a small footprint, these are a good option.

Do I need the touch screen upgrade for my retail system ?
It depends. If most of what you sell is bar coded, then you do not need a touch screen. If however you will need to ring up a lot of items that are not bar coded, then a touch screen can be very helpful in ringing those items up.

Should I purchase the memory upgrade option during checkout ?
Generally, no. That option is not needed if you intend to use the POS system, just as a POS system. If you intend to install other programs on that POS computer that have certain memory requirements, then the memory upgrade might be a good idea. The systems all work well as they come - without any upgrades. Many customers however, do have special needs that we try to accommodate.

What if I want to load my own software on the system I buy ?
No problem, there is always a checkout option to purchase the system "Operating system only". Choosing that option will lower the cost of the system and allow you the flexibility to use any software you desire or might already be used to.

What kind of training do you do ?
All of our systems come with very thorough training videos. We recommend that you watch all the videos and then if you have questions, we are always here to help. If needed we can always log into your system remotely and actually show you how to do what ever you are trying to do. This is a free service.

What are your warranty, shipping and support policies ?
For information on those things click on the "General Information" link at the top of our home page.

I'm trying to checkout but Paypal's checkout says "it can not process the transaction" - i'm not even using Paypal, why is this happening ?
This usually happens if someone is trying to checkout using a credit card already registered to a Paypal account without logging into that account. You are not required to have a Paypal account to use our checkout. However, if you are using a card already linked to someones Paypal account, Paypal requires that you log into the account first. Otherwise it is flagged as possibly fraudulent activity. Another reason you may have a problem is if the address you put as the billing address does not match the billing address of the card being used.
If you are having any problems with checkout, the quickest way to get help is to call Paypal at 402-935-2050. They can always tell you exactly why your transaction is not going through. Often times its one of the reasons we just went over.
They can also tell you if it was your bank that declined the transaction. Banks often see large online purchases as potential fraud and automaticly decline it, you may need to call your card company to let them know that this is an authorized transaction.

I'm located in South Florida, can I get an in person product demonstration ?
Yes, we have a sales office in Plantation Florida where customers can come and use a live system to test the software and see the hardware they'd be getting in the system. Product demonstrations are by appointment only.

What other services do you offer to local customers ?
We offer delivery with basic setup and also full installation and training sessions. For more info see our "Special Services" page.